Your order will be processed and prepared for shipping as soon as possible, usually during 1-2 days.

The goods is shipped every day, via contracted shipping courier. When the package is despatched to the courier, you will receive an automatic e-mail with this information.

The shipping costs are not included in the price of the product and are calculated according to the Shipping rates.

After dispatching the package we will send you an e-mail with PDF invoice that serves as an accounting document and a warranty.

The shipment delivery time depends on the country of the recipient. Delivery to Slovakia and Czech Republic usually takes place during 1-3 days. Shipping to other countries takes a bit longer, however not longer than 20 days.

If you have not received the package even after 20 days, please contact us at hello@sestrice.com and we will examine the possible delivery fail. Then we will do our best to solve the situation as soon as possible.

As a customer or an authorized representative you are obliged to accept the goods. Declining of accepting the goods or refusal to accept the goods shall be considered as fulfilling of our obligation to deliver the goods. If you do not take delivery of the goods and they are returned to us, we have the right to withdraw from the contract of sale and claim reimbursement of the costs of returning the goods. Resending the goods is possible only by mutual agreement.

When receiving the goods you are obliged to check the package. In case of visible damage caused by the shipment of the goods you are entitled to not accept the package.